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Swap Form - Feedback

Great, your swap request is in!

Got a couple of minutes (7 quick questions) to help us improve our jackets and service? Optional, but super helpful.

Q1 - Why are you swapping now?

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Q2 - Did you child like wearing the jacket?

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Q3 - Jacket performance Select all that apply.

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Q3 - Jacket performance Select all that apply.

Stayed dry in rain

Warm enough

Comfortable

Windproof enough

Got wet (cuffs/zip/hem)

Too warm during activity

Clammy inside

Uncomfortable

Other

Q4 - Look & feel (from your kids's perspective)

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Q5 - Condition & convenience

1. Arrived clean and ready to wear?

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2. Anything of our service we could improve?

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Q6 - What do you value most about the jacket membership? (max 2)

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Q6 - What do you value most about the jacket membership? (max 2)

A

Limited investment for a premium jacket

B

No need to store or resell jackets

C

Pro cleaning

D

Less storage/clutter

E

Damage forgiveness

F

Sustainability/ less waste

G

Always right size

H

Try different styles

I

Premium quality we might not buy

Q7 - How likely are you to recommend our membership to friends or family

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Q7 - How likely are you to recommend our membership to friends or family

0

1

2

3

4

5

6

7

8

9

10

Not at all likelyExtremely likely

Ok to contact for a 10-min chat?

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Ok to contact for a 10-min chat?

Yes

No